Shipping and returns

Shipping

If you place an order which amounts to at least 150 USD for delivery within the US, shipping is free of charge. Orders amounting to less than 150 USD are subject to a shipping charge of 9 USD. 

Deliveries

We always strive to deliver your order as quickly as possible. If your item is available in stock, the delivery time is normally 3-5 working days. If any of your items are out of stock but will be re-stocked in the near future, your order will be delivered as soon as all items are available.

All parcels are shipped via UPS. Parcels are delivered during office hours, so state your daytime address for the delivery. There will be three delivery attempts, after which the parcels will wait for five days at the pick-up spot before being returned. A fee for undelivered parcels will apply. The parcels can be delivered to a neighbour or company desk if requested - please call your local UPS customer service for more information.

Payment

Drdenim.com offers payment through PayPal.

Prices listed on drdenim.com are listed in USD and include tax. No additional charges, other than those listed on your order, will be added when you complete your purchase. Smaller orders are subject to a shipping surcharge. Please note that we do not cover any local customs duties, local VAT on imports or similar fees which may be added.

We reserve the right to rectify pricing errors and adjust prices in case of exchange rate fluctuations which make listed prices incorrect. We reserve the right to make running adjustments to prices and cancel products and/or orders in case stock of particular products is sold out. Periodic sales and/or campaign offers are valid unless otherwise stated as long as the item is available in stock and/or until the end date is reached under the terms specified in each offer or campaign.

Withdrawal of order & returns

To return one or more item contact us at support@drdenim.com to get your free return waybill. Please state your order number when contacting our customer service in order to ensure fast and smooth communication. If you return your item more than 30 days after receipt of delivery, return shipping costs will no longer be free of charge and will be deducted from the refund.

Upon returning items, please allow approximately 10 working days for us to register your items. We do not accept or collect parcels which are sent by “cash on delivery”. 

You may return or cancel your order free of charge within 30 calendar days from the date on which you receive your order. You are entitled to return your goods for a full refund by either returning the goods or notifying us within the stated time frame. After the 30 day period, drdenim.com cannot accept cancellations or notifications of return of goods. Your right to return items requires such items to be in pristine original and unused condition. All original labels must remain in place where they were when the items left our warehouse. Drdenim.com reserves the right to make deductions due to decreased value of an item or increased shipping costs.

Drdenim.com covers the return freight charges for your return if you wish to make use of your right to return goods - on the condition that you use our return waybill. The transport risk is always on your account until the items reach our warehouse. This means that you are obliged to pay for the items if they are lost or damaged in transit. Please note that we do not refund any local import duty and/or import Value Added Tax or similar local charges. 

Claims & faulty items

If there’s a problem with your item, please get in touch with us within a reasonable time frame. Please note that we cover items which are inherently faulty but not faults which arise as a result of natural/expected wear & tear. Online Dispute Resolution

Refunds

Approved returns or claims will be refunded within 30 calendar days of receipt, assuming you have provided us with complete and correct information about your purchase.